Privacy Policy

Privacy Policy – Users

About This Policy

This Privacy Notice explains what happens with any personal data we gather from you in relation to:

  • your use of this website;
  • your use of one of our software products;
  • any customer service or other enquiries you submit to us.

We recognise our obligations under data protection legislation and we are committed to keeping your personal data safe and secure.

You should read this Privacy Notice so that you understand how we will handle your personal data.

Our aim is to only use and hold your personal data in ways that you would reasonably expect us to.

We reserve the right to amend this Privacy Notice from time to time. If we amend this Privacy Notice we will make you aware of this via updates posted on our website.

Who We Are

We are Love Medical Limited. Registered at: Unit 1, Willan Enterprise Centre, Fourth Avenue, Trafford Park. Manchester. M17 1DB. 

Company registered number 6558818.

Our registration number with the Information Commissioner’s Office is ZA294893.

If you have any questions regarding this Privacy Notice or how we process your personal data please contact us using the details below:

Data Protection Representative

What Personal Data We Collect From You

“Personal data” is any information about an individual from which that individual can be identified. It does not include data from which an individual cannot be identified, for example anonymised data.

We currently collect and process the following data:

  • Personal identifiers, contacts and characteristics (for example, name, email address, telephone number, job title)
  • Your computer’s IP address 

How We Get Your Personal Data And Why We Have It

We may collect personal data about you from the following sources:

  • Information you provide to us via our website or when using our software;
  • Information that is provided to us by a licensee of our software, e.g. information provided by a hospital so that a user of our software may access and use the software.

We will usually only process your personal data if you are:

  • Website visitor / user
  • A user / licensee  of our software
  • Individual making enquiries / seeking customer service assistance (e.g. support in connection with our software)

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting our Data Protection Representative. 

(b) the processing is necessary to comply with our contractual obligations;

(c) processing is necessary for our legitimate interests or the legitimate interests of third parties.

We do not sell or rent personal data which you provide to us.

How We Store Your Personal Information And Who Will Have Access To It

We use reasonable and up to date security methods to:

  • keep your data secure;
  • prevent unauthorised or unlawful access to your personal data;
  • prevent the accidental loss of or damage to your personal data.

All personal data you provide to us is stored on our secure servers and in secure filing systems.

We have in place policies, procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction including procedures to deal with a security breach.

We will ensure your personal data is only accessible by those who need to see it for their specific role.

We will only transfer your personal data to a third party if that third party agrees to comply with our procedures and policies or if they have put in place equivalent policies and procedures of their own.

We will not keep your personal data for longer than is necessary for the purpose(s) for which we process it.

This means that data will be destroyed or erased from our systems when it is no longer required.

For guidance on how long certain data is likely to be kept before being destroyed, contact our Data Protection Representative.

Our personnel who need to access your personal data will view it in order that we can provide our services to you.

All of our personnel have received data protection training and understand the need to keep your personal data confidential and to use it only for legitimate purposes.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

If you wish to exercise any of the rights set out above, you must make the request in writing to our Data Protection Representative. Please note some of these rights are restricted in some circumstances.

How To Complain

If you have any concerns about our use of your personal information, you can send a complaint to the Data Protection Representative at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website:

This Privacy Notice was last updated on 27/8/2021.